Principal, Product Owner with 9+ years delivering data and analytics products across insurance, consumer health, pharmaceuticals and financial services. At Marsh, I lead broking and claims analytics products supporting billions in client premiums, uncovering millions in placement opportunities and more than $2m in attributable revenue.
My IT career has spanned commercial sales and marketing, regulatory affairs and operations, and global manufacturing supply chain. Previously at Kenvue and Johnson & Johnson, I built commercial analytics and Amazon marketplace tools that drove multi-million-dollar growth, and scaled a regional automation function from Regional CIO investment. Earlier at Pfizer and GSK, I delivered technology in highly regulated environments, including a system later adapted for the Comirnaty COVID-19 vaccine rollout.
Principal product owner for a global brokering operations tool tracking $15bn+ in client premiums. Product functionality I defined enabled broker operations teams to identify $8m+ in new placement premium opportunities and $2m in attributed revenue, with a cross-sell feature in late development.
$15bn+ premiums · $8m+ enabled by product · $2m revenue
Marsh
Consumer Healthcare
Owned an EMEA portfolio across digital, eCommerce, and marketing. Co-defined Amazon 360 with commercial users: a dashboard for Amazon listing performance and sentiment analysis that enabled teams to focus on listings most likely to grow, contributing to uplift in the millions; migrated EMEA data onto Snowflake for reporting.
Amazon listing sales · uplift in the millions · Snowflake (EMEA)
Kenvue (formerly a Johnson & Johnson company)
Pharmaceuticals
Regulated workflow and compliance across Pfizer, GSK, and Johnson & Johnson: Business Analyst / Project Coordinator role on the new Pega platform for global regulatory tracking (built from greenfield; later used for Comirnaty (COVID-19 vaccine)), GxP manufacturing digitisation, and EMEA automation with ~$1m CIO funding, thousands of hours returned per year, and hundreds of thousands saved by avoiding off-the-shelf apps.
Owned Marsh placement insight products that uncovered $8m+ in opportunities and $2m in revenue.
Owned Amazon 360 at Kenvue, an analytics product driving multi-million-dollar sales uplift in EMEA.
Built EMEA's automation function and products from scratch at J&J (thousands of hours, six figures a year).
Delivered Pfizer's health authority product later used for Comirnaty (COVID-19 vaccine).
More examples.
Placement opportunities (insurance)
Built commission-rate and placement insight capabilities that helped broker operations find $8m+ in new placement premium opportunities, attributing a $2m revenue increase to commission-rate insight with clients.
$8m+ enabled by product · $2m attributed revenue
Marsh
Cross-sell opportunities (insurance)
Design and define a new cross-sell feature in the product for broker operations teams.
Helps identify where Marsh may have scope to sell additional coverage classes to existing clients; estimated to offer multiple millions USD in new business opportunity.
Marsh
Revenue impact (consumer health)
Co-defined Amazon 360 with EMEA commercial users: a dashboard for Amazon listing performance and sentiment analysis on product listings.
Enabled commercial teams to focus listing and promotional effort on products most likely to grow Amazon sales, contributing to sales uplift in the millions.
Amazon listing sales · uplift in the millions
Kenvue
Portfolio scale (insurance)
Set product strategy, roadmaps, and OKRs with MD/Partner stakeholders across a global brokering operations portfolio.
Run usage tracking and engagement reporting with Pendo; own defect triage through to fix.
$15bn+ premiums tracked · 25+ people across squads
Marsh
Automation at scale
Automation product manager with ~$1m CIO funding: EMEA plan across Power Platform, Alteryx, and UiPath.
Established the function from an initial concept - defining the remit, objectives and regional focus - and grew it into one of the company's pioneering automation teams, with the model reused to stand up other regions.
Thousands of hours/year returned · hundreds of thousands cost avoidance · in-house vs vendor
Johnson & Johnson
Regulated delivery (pharma)
Business Analyst / Project Coordinator role on the new Pega platform for global regulatory interactions with health authorities - joined before go-live, defined requirements with the digital delivery team, and partnered with implementation teams through build and UAT.
The platform was later used for Comirnaty (COVID-19 vaccine) tracking; managed change control and audit traceability for regulated releases.
FDA · EMA · MHRA compliant documentation
Pfizer
BI tool for stock ordering (LATAM/ASPAC)
A secondment on top of my EMEA remit: the North America CIO saw how I was running my own region and asked me to lead a new BI tool automating stock ordering across LATAM and ASPAC.
Built a new dashboard with a third party group based in Cairo to enable automatic ordering.
~$1m P&L impact
Johnson & Johnson
Data platform migration (Snowflake)
Migrated digital, eCommerce, and marketing data onto Snowflake, consolidating the sources behind EMEA reporting.
Built SQL datasets to query the analytics and understand what data we could bring into products.
Snowflake migration · SQL datasets for EMEA reporting
Kenvue
Experience
Filter by industry if useful.
Principal, Product Owner
Marsh•Insurance·global insurance broker and consultancyUK
Aug 2024 to present
Own client-facing SaaS and internal data products for broking (billions in premiums); demo in RFP phases.
Lead three cross-functional squads (20+ engineers, analysts and designers) from discovery to release.
Run discovery with broker users: interviews, journey mapping, workshops and usability testing.
Delivered placement and commission insight products end to end, uncovering $2m in new revenue.
Build working front-end prototypes with AI tooling (vibe coding via Figma Make) ahead of developer handoff.
Own a cross-sell capability identifying unsold coverage lines for existing clients (multi-million upside).
Define strategy, roadmaps and OKRs with MD and Partner stakeholders; prioritise with RICE and MoSCoW.
Set product standards and ways of working for the wider product function.
Mentored a colleague moving into product ownership from a client relationship role.
Run Scrum delivery across the squads: refinement, sprint planning, release and defect triage.
Led product rollout across 41 countries since joining, using Pendo adoption data to steer the roadmap.
Data & Analytics Product Owner (EMEA)
Kenvue (formerly a Johnson & Johnson company)•Consumer healthcare·skin health, essential healthUK
Jul 2023 to Jun 2024
Owned an EMEA portfolio of three digital, eCommerce and marketing data products: vision, roadmap, backlog.
Built Amazon 360, uniting listing performance, sentiment and commercial data; drove multi-million uplift.
Migrated digital, eCommerce and marketing data into Snowflake as reusable SQL datasets.
“To make it simple I will put this upfront: you can’t say ‘No’ to Will. We rapidly reached from zero to the ‘performing’ phase of the team with ease. Will is a very well-organised project manager.”
F. A.Former direct report at Johnson & Johnson
“Will has been an inspiration for me through my journey in J&J. The way he communicates with the team and supports each of us makes him a truly great manager and leader. He always offers his help and gets the best out of people. His ability to create simple solutions for the most complex problems, with great ideas and knowledge.”
X. S.Former direct report at Johnson & Johnson
“Will joined GSK as an industrial placement student, making himself indispensable to our IT tech delivery team - from test scripts to validation in a GxP environment. He has a great sense of preempting project requirements. We took the unusual step of keeping him within our team on a part-time basis through his final college year.”
D. B.Former manager at GSK
“I have been mentoring Will during his industrial placement at GSK. He is eager to learn, wants to succeed, and takes responsibility for growing his skills. He quickly improved at public speaking; after a couple of months he was organising and facilitating the sessions. I have seen him grow into a very capable professional.”
AWSBeamex PCMCursor IDE / AIMicrosoft 365MUIPegaReact
Regulated & compliance
CSVFDA / EMA / MHRA documentationGxP
For Recruiters:
How quickly can you start?
3 months notice period.
Where are you open to working?
Based in London. Happy to relocate. No sponsorship needed for UK or EU/EEA. US and Canada need sponsorship. Happy in office or remote - whichever fits the role and hiring manager preference.
Do you have a JSON / structured export?
Yes. There is a structured JSON export for systems that prefer fields you can import or map (without PDF scraping). It includes contact details and key metadata; the full CV is the PDF.